Privacy

Your trust is our priority.

At HIVY, we are committed to protecting your personal data and respecting your privacy.

We never sell your personal data.

Your trust is our priority.

Transparency

We tell you clearly what data we collect and how we use it.

Control

You stay in control: access, rectify and delete from the app.

Security

Encryption in transit and GDPR-compliant hosting (Frankfurt, EU).

Respect

We never sell your data to third parties. Ever.

Last updated: May 2026 · Version 1.0

Important notice. This document is a placeholder pending legal review. The final version will be reviewed and validated by a Tunisian lawyer before public launch.

Your privacy is our priority

At HIVY, we are committed to protecting your personal data. This policy explains what data we collect, why, how we use it, and what your rights are.

1. Data controller

  • Company: BMOC Service (operator of the HIVY app)
  • Registered office: [TO BE FILLED]
  • Tax Identification (MF): [TO BE FILLED]
  • Contact: [email protected]

Processing of your data is governed by Tunisian law no. 2004-63 of 27 July 2004 on personal data protection, and by the GDPR when you are located in the European Union.

2. Data we collect

2.1 Data you provide

When you sign up and use HIVY:

  • Identity: name, phone number, email, profile photo.
  • Location: city, saved addresses.
  • Professional profile (if worker): skills, experience, rates, service area.
  • Published content: service requests, photos, messages, reviews.

2.2 Automatically collected data

  • Technical data: device type, OS, app version, technical identifiers.
  • Usage data: pages visited, features used, crash diagnostics.
  • Connection data: IP address, login times.

2.3 Data from third-party login

If you sign in via Google, Facebook, or Apple, we receive the data authorized by these providers (typically: name, email, photo).

3. How we use your data

  • Provide the service: create your account, connect clients and professionals, handle requests, run the messaging.
  • Security: prevent fraud, verify accounts, process reports.
  • Communication: transactional notifications (replies to requests, booking alerts).
  • Improvement: aggregated, anonymized analytics to improve the app.
  • Legal obligations: respond to requests from competent authorities.

We process your data on these grounds:

  • Contract performance — to deliver the service you signed up for.
  • Legitimate interest — security, fraud prevention, product improvement.
  • Legal obligations — tax, judicial requests.
  • Your consent — when required (e.g. location access).

5. Sharing

We never sell your data. We share it only with:

  • Other HIVY users, strictly within the scope of matchmaking: your name and photo (if visible) are accessible to users you interact with. Your phone number and exact address remain hidden unless you set otherwise (Settings → Privacy).
  • Technical providers acting on HIVY's behalf, in particular for hosting, security, authentication, notification delivery and maintenance. These providers access data only as necessary to perform their tasks. HIVY notably uses Supabase for hosting its technical infrastructure located in the European Union. When you choose to sign in via Google, Apple or Meta (Facebook), these services act as authentication providers.
  • Competent authorities, only when Tunisian law requires it.

The list of technical subprocessors may change; an up-to-date version can be provided on request at [email protected].

6. International transfers

Your data may be hosted and processed on servers located in the European Union, in particular in Germany (via our hosting provider Supabase), by technical providers acting on HIVY's behalf. This transfer outside Tunisia is governed by the applicable contractual data-protection safeguards. By using HIVY, you acknowledge and accept this processing under the conditions provided by applicable regulations.

7. Retention

Data type Retention period
Active account For the entire duration of HIVY use
Deleted account Deleted within 30 days
Residual data (disputes, legal obligations) Up to 3 years
Messages 3 years
Report and moderation data 5 years after closure
Reviews As long as the account exists
Transaction / billing data 10 years (Tunisian tax obligation)
Technical logs 12 months maximum
Anonymized data (statistics) No limit

8. Your rights

Under Tunisian law no. 2004-63 and, if you are in the EU, the GDPR, you have the right to:

  • Access your data.
  • Rectify inaccurate data (directly via Settings → Edit profile).
  • Delete your account and data (Settings → Account → Delete account).
  • Restrict certain processing.
  • Object to processing based on legitimate interest.
  • Withdraw consent for consent-based processing.
  • Portability — receive your data in a structured format.
  • Complaint — to the Tunisian National Authority for Personal Data Protection (INPDP), or your country's authority.

To exercise these rights: [email protected]

9. Security

We implement appropriate technical and organizational measures to protect your data: encryption in transit (HTTPS/TLS), secure authentication, access control and restriction, regular backups, and hosting with a provider compliant with security standards. As no system is absolutely impenetrable, you acknowledge that data transmission carries a residual risk.

10. Cookies and trackers

HIVY is a native mobile app. We do not use cookies. We use a technical device identifier for app functionality.

11. Children

HIVY is not intended for users under 18. If we learn that an account belongs to a minor, we will delete it.

12. Changes

We may update this policy. Material changes will be notified in-app at least 30 days before effect.

13. Contact

For any question on your personal data: [email protected]